Terms & Conditions

1. Definitions

In these Terms and Conditions, the following terms have the meanings set out below: "Service" refers to the consulting and advisory services offered by halcyrenmy, including but not limited to cross-border operations advisory, customer experience mapping, and meeting facilitation. "User" or "You" refers to any individual or entity accessing our website or engaging our services. "We", "Us", or "Our" refers to halcyrenmy, with registered offices at 9/F, Edinburgh Tower, The Landmark, 15 Queen's Road Central, Hong Kong. "Agreement" refers to these Terms and Conditions together with any engagement letter or scope of work agreed between the parties. "Content" refers to all text, images, data, and other materials published on our website.

2. Acceptance of Terms

By accessing our website or engaging our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services. You must be at least 18 years of age and have the legal capacity to enter into binding agreements to use our services.

3. Description of Services

halcyrenmy provides business consulting services focused on cross-border operations, customer experience analysis, and professional meeting facilitation. Our services are available to businesses and organisations operating in or connected to the Hong Kong and Asia-Pacific region. The specific scope, timeline, and deliverables for each engagement are defined in a separate scope of work or engagement letter agreed upon before commencement.

4. User Responsibilities

When using our website and services, you agree to provide accurate and complete information when submitting forms or communicating with us; to use our website and services only for lawful purposes; not to reproduce, distribute, or otherwise use our content without prior written permission; not to attempt to gain unauthorised access to any part of our website or systems; and to cooperate in good faith during any consulting engagement, including providing timely access to relevant information and stakeholders.

5. Intellectual Property

All content on our website — including text, graphics, logos, and design elements — is the property of halcyrenmy and is protected by applicable intellectual property laws. You are granted a limited, non-transferable right to access and view our website content for personal or internal business purposes only. Deliverables produced during consulting engagements become the property of the client upon full payment, unless otherwise agreed in the engagement letter. halcyrenmy retains the right to use anonymised methodologies and general learnings from engagements in its future work.

6. Payment Terms

Fees for our services are stated in Hong Kong Dollars (HKD) and are specified in the relevant engagement letter or scope of work. Payment is due upon the terms outlined in the engagement agreement, typically within 14 days of invoice. We reserve the right to pause or suspend work on an engagement if payment is significantly overdue. Refund terms, where applicable, are outlined in the individual engagement letter.

7. Service-Specific Terms

For cross-border operations advisory engagements, deliverables are provided as informational guidance and should not be treated as legal or tax advice. Clients are encouraged to consult qualified legal and tax professionals where necessary. For customer experience mapping, the client agrees to facilitate access to relevant data, customer contacts, and internal staff as reasonably required. For meeting facilitation, the client is responsible for venue arrangements and participant attendance; halcyrenmy is responsible for agenda design, facilitation, and post-meeting documentation.

8. Disclaimers

Our services are provided on an "as is" basis. While we endeavour to deliver high-quality advisory and consulting, we do not make any express or implied warranties regarding specific outcomes or results. Our recommendations are based on the information available to us at the time of the engagement and reflect our professional judgment. They should not be construed as legal, financial, or tax advice unless explicitly stated otherwise.

9. Limitation of Liability

To the fullest extent permitted by the laws of Hong Kong, halcyrenmy's total liability for any claim arising out of or related to our services shall not exceed the fees paid by the client for the specific engagement giving rise to the claim. We shall not be liable for any indirect, incidental, consequential, or special damages, including lost profits, business interruption, or loss of data. Neither party shall be liable for delays or failures in performance resulting from circumstances beyond reasonable control, including natural disasters, government actions, or public health emergencies.

10. Indemnification

You agree to indemnify and hold harmless halcyrenmy, its directors, employees, and agents from any claims, losses, damages, liabilities, or expenses (including reasonable legal fees) arising out of your use of our website or services, your breach of these terms, or your violation of any applicable law or regulation.

11. Confidentiality

Both parties agree to treat as confidential all information exchanged during the course of an engagement that is not publicly available. This obligation survives the termination of any engagement. Specific confidentiality terms may be detailed in a separate non-disclosure agreement where required.

12. Termination

Either party may terminate an engagement by providing written notice in accordance with the terms of the engagement letter. Upon termination, the client shall pay for all work completed up to the date of termination. Sections relating to intellectual property, confidentiality, limitation of liability, and indemnification shall survive termination.

13. Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. The parties agree to attempt to resolve any disputes through informal negotiation in good faith before pursuing formal proceedings. If informal resolution is unsuccessful, disputes shall be submitted to the exclusive jurisdiction of the courts of Hong Kong.

14. General Provisions

These Terms, together with any applicable engagement letter, constitute the entire agreement between the parties regarding the subject matter herein. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Our failure to enforce any right or provision shall not constitute a waiver of such right. We may assign our rights under these Terms without notice; you may not assign yours without our prior written consent. Any notices under these Terms should be sent to legal@halcyrenmy.

15. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with a revised effective date. Your continued use of our website or services after any changes constitutes your acceptance of the updated terms. We encourage you to review this page periodically.

16. Contact Information

For questions about these Terms and Conditions, please contact us:

halcyrenmy

9/F, Edinburgh Tower, The Landmark, 15 Queen's Road Central, Hong Kong

Email: legal@halcyrenmy

Phone: +852 2938 4716