What Our Clients Say
Honest reflections from organisations we have had the privilege of working with.
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Recent Reviews
Kevin Wong
CFO, Logistics Company — Kwun Tong
We brought halcyrenmy in to help us think through our expansion into Vietnam. The advisory was detailed and practical — our operations team has been using it as a daily reference for the past two months. What stood out was how well they understood the specific regulatory differences between Hong Kong and ASEAN jurisdictions.
28 January 2026
Sarah Lam
Head of Marketing, Fintech — Central
The customer experience mapping gave us a clear picture of where we were losing people in the onboarding process. The journey map itself is well-designed — we printed a large version and it is now pinned in our product team's room. The only thing I would have liked is a bit more time during the presentation to discuss implementation priorities.
14 February 2026
Raymond Chan
Managing Director, Import/Export — Tsim Sha Tsui
We have used halcyrenmy three times now — twice for cross-border advisory and once for meeting facilitation. Each time, the preparation was thorough, the communication was open, and the final deliverable was something we could actually use. They have become our first call whenever we need an outside perspective on a cross-border decision.
5 February 2026
Alice Tsang
CEO, Professional Services — Wan Chai
We needed a neutral facilitator for a difficult board meeting that had real tensions. halcyrenmy handled it with professionalism and tact. Everyone left feeling heard, and the structured summary they provided afterwards gave us a clear path forward. It changed the tone of how we approach internal alignment.
20 January 2026
James Ng
Operations Director, Tech Startup — Cyberport
Good experience overall. The cross-border advisory helped us understand the tax implications of setting up a subsidiary in Shenzhen. The team was responsive throughout. We appreciated that they flagged a potential compliance issue early in the process — something we might have missed otherwise.
10 February 2026
Patricia Yip
Director, Hospitality Group — Causeway Bay
The CX mapping engagement opened our eyes to several friction points we had normalised over the years. The journey map was detailed without being overwhelming, and the recommendations were realistic given our team size and budget. We have already implemented three of them and can see the difference in our repeat booking rate.
1 February 2026
Case Studies
Client Journeys in Detail
Regional Logistics Firm Expands into Southeast Asia
The Challenge
A mid-sized logistics company based in Kwun Tong wanted to open a distribution hub in Ho Chi Minh City but had limited understanding of Vietnamese import regulations, labour laws, and local tax obligations.
Our Approach
Over four weeks, our team conducted regulatory research, held consultation sessions with the client's leadership, and produced a step-by-step operating guide covering licensing, tax registration, and workforce setup.
The Outcome
The client opened their Vietnam hub three months ahead of their initial timeline. They reported that the advisory document saved them from two potential compliance oversights that would have delayed the process by weeks.
Fintech Company Reduces Customer Drop-Off by 34%
The Challenge
A fast-growing fintech in Central noticed that a significant number of users were abandoning the onboarding process partway through. Internal teams had theories but no clear data to confirm what was going wrong.
Our Approach
We conducted 12 customer interviews, analysed drop-off data at each stage, and spoke with customer support staff. The resulting journey map identified three major friction points, each with specific recommendations.
The Outcome
Within two months of implementing the first two recommendations, the client saw a 34% reduction in onboarding abandonment. The journey map continues to be referenced in product planning sessions.
Family Business Aligns on Succession Strategy
The Challenge
A second-generation family-owned trading company needed to discuss succession planning. Previous internal conversations had stalled due to personal dynamics and unspoken disagreements among family members.
Our Approach
We conducted private interviews with each stakeholder, designed a structured agenda that surfaced key issues without personalising them, and facilitated a full-day session focused on building shared understanding.
The Outcome
The family agreed on a phased transition plan during the session. The written summary documented shared commitments and next steps. Two months later, the transition was underway with considerably less tension than before.
By the Numbers
Trust Built Over Time
Years in Practice
Engagements Completed
Average Client Rating
Repeat Client Rate
Reach Us Directly
Phone
+852 2938 4716info@halcyrenmy
Address
9/F, Edinburgh Tower, The Landmark
15 Queen's Road Central, Hong Kong
Office Hours
Mon–Fri: 9:00 AM – 6:00 PM
Sat: 10:00 AM – 1:00 PM
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